FAQ

It's recommended that you create an account with Gym Army so that you are able to keep an eye on your order status. Simply log into your account and click "order status"

When your order ships you will receive an automated email with tracking information from our carrier.

If your tracking information shows your items as delivered, but your shipment hasn't arrived, please contact us immediately at support@gymarmy.co or dial 1-855-GYM-ARMY. Our hours of operation are Monday through Friday, 9 a.m - 5 p.m. EST.

Gym Army offers a wide range of payment options when you purchase online through our website. Google Pay, Apple Pay, Visa, American Express, Mastercard, and Paypal are all options that we currently accept!

Shipping will depend on where you are located. Currently Gym Army is only servicing Canada. For in stock items you should expect anywhere from 1 day to about 1 week. Shipments in Ontario will generally arrive in 1 - 2 business days. Shipments to British Columbia will generally take between 3-5 business days. WE SHIP DAILY! So you will be working out in no time!

Yes, every product in Gym Army's lineup comes with a 1 year manufacturer's warranty. If you would like to further protect your product, you can purchase an extended 2 year or 3 year warranty!

Gently push down on the dumbbell handle - ensuring the dumbbell is correctly sitting in the base - and turn each adjustment knob to the desired weight. You will know you have fully and correctly selected the number when you feel the adjustment knob settle into a notch and you hear a clicking noise. If you have not fully selected the desired weight and the knob is in between, it will lock and you will not be able to remove the dumbbell from the base.

Yes, the dumbbells come with a one page guide that offers basic troubleshooting solutions. Our service team is always willing to go the extra mile if you have any specific questions or concerns. Never hesitate to contact Gym Army!

Covered with a unique injection-molded plastic, Gym Army's Dumbbells and Kettlebells won't clank and clatter when they are set down. The cover on the dumbbells also keeps weights from scratching floors or other surfaces they might touch. And no matter how sweaty the workout gets, they are protected from corrosive rust.

Currently, we are only able to offer this service within the GTA - contact us at support@gymarmy.co to learn more.  Please note that Gym Army offers a 1 year warranty on all goods, so purchase with confidence! Customer service is our top priority.

Our dumbbells provide the option of offset weight selection. Offset weight selection involves using a different weight setting on one side of the dumbbell relative to the other, assisting in supination and pronation of the wrist and forearm. During offset weight selection, the combination of weight plates selected will not be the same on both sides of the dumbbell, so it must be returned to the base in the same orientation that it was removed.

All our products either come with a physical instruction manual, or a digital PDF manual.

If you have lost your physical manual, or if a digital version of your manual is currently not on our Instructional Manuals page, contact us and we'll be glad to help.